Reach out to us
Need a hand? Our support team is ready to help with questions, account-related issues, technical concerns or general feedback. Reach us by live chat, email or phone for fast, practical assistance. For account or payment inquiries please have your registered details handy. We aim to respond promptly and can guide you through verification, deposits, withdrawals or site navigation. Support is available in English and through our online help centre.
| Department | Contact |
|---|---|
| Customer support | [email protected] (live chat & email; response typically within 1 business day) |
| General enquiries | [email protected] (billing and account queries) |
| Affiliate enquiries | [email protected] (partner team responds Mon-Fri) |
| Phone | +1 416 587 3429 (English support) |
| Working hours | Live chat 24/7; phone Mon-Fri, 09:00-18:00 ET |
Contact by email
Email is our preferred contact method for detailed requests, account issues, or any situation that needs documents or explanation. Please send enquiries to [email protected] with a clear subject line and up-to-date contact details. Including your account ID and any relevant attachments speeds up handling and helps avoid unnecessary delays.
Submit your enquiry
NameEmailMessageSend messageResponse Time
Our support team aims to respond quickly. Most inquiries are answered within one business day, and simple account or payment questions are often resolved in the same time frame. More complex issues, such as transaction investigations or verification checks, can take longer depending on their nature and may require additional documents or escalation to a specialist.
Feedback
We’d love to hear your feedback, suggestions, or ideas to improve this site. Please send us your thoughts, every message is reviewed carefully by our team and taken into account when updating features, promotions, and support. Your input helps us make the site clearer, fairer, and easier to use for Canadian players.