Responsible Gambling at Space Casino
At Space we take responsible gambling seriously. We want play to be safe and controlled, so our approach focuses on player protection, clear tools for managing activity, and easy access to support when it’s needed. This page explains how we help customers stay in control and where to go for professional help in Canada.
Player protection principles
We design our services around three practical goals: keep play voluntary, reduce harm, and make help available quickly. We respect each player’s limits and privacy, and we act on credible concerns about risky play. Our staff are trained to spot signs of problem gambling and to follow through with appropriate account measures.
Activity-control tools
Customers can use a range of built-in controls to manage play and spending. These tools are available in the account settings and can be changed by the player or applied temporarily by our support team when needed.
Available controls
- Deposit limits: set daily, weekly, or monthly caps to control how much you add to your account.
- Loss and wager limits: limit the amount you can lose or wager over a chosen period.
- Session and reality checks: receive alerts about play time and session length to stay aware of your activity.
- Time-outs and account breaks: take a short suspension from play for a fixed period if you need a pause.
Deposit limits
Setting deposit limits is a straightforward way to control spending. We recommend choosing an amount that fits your personal budget and adjusting it as circumstances change. Limit changes may take effect after a short waiting period to prevent impulsive increases.
Loss limits
Loss limits help prevent chasing losses by capping how much you can lose in a set timeframe. These limits are separate from deposits and can be configured to suit your play style. If you reach a loss limit, access to wagering will be restricted until the limit period resets or you contact support.
Time limits
Time limits and reality checks remind you to take breaks. You can set session length reminders or daily play-time caps. Regular breaks are a practical way to keep play balanced with everyday life.
Self-exclusion
If you need a longer break, self-exclusion closes access for a defined period. During self-exclusion we stop account access, remove marketing, and guide you to support services. You can request self-exclusion through your account settings or by contacting our support team.
Signs of problematic behaviour
Watch for these common warning signs: increasing time spent on gambling, chasing losses, neglecting work or family, borrowing money to play, or feeling anxious about play. If you notice these in yourself or someone close to you, consider using our tools or seeking external help.
Tips for maintaining control
- Set realistic deposit and time limits before you start playing.
- Use reality checks and take regular breaks.
- Only gamble with money you can afford to lose and avoid borrowing to play.
- Store account login details securely and consider restricting payment methods if needed.
Professional help and support organisations
If you need help, contact local Canadian services for confidential support. Provincial problem-gambling services are available across Canada and offer counselling and referral. For immediate advice, reach out to recognized helplines in your province or consult a health professional who can connect you with appropriate resources.