User Terms and Conditions

These Terms and Conditions set out the rules for using Space’s online casino and sportsbook services in Canada. They describe our relationship with you as a user, explain the obligations you accept when opening and using an account, and set out how we handle deposits, withdrawals, promotions, and disputes. By registering and using the platform you agree to comply with these terms and any additional rules published on the site.

Account responsibilities

You are responsible for keeping your account details accurate and secure. Only you may use your account and any funds, and you must not share login credentials or let others access the account. We may suspend or close accounts that show signs of unauthorised access, multiple-account abuse, payment irregularities, or activity that breaches these terms. We may also restrict play or withhold funds pending verification or investigation.

Account verification

We require proof of identity, age, and payment ownership before processing certain transactions. Verification documents may include photo ID and proof of address. You must provide requested documents within a reasonable timeframe. Until checks are complete we may limit deposits, wagering, and withdrawals.

Eligibility requirements

To use our services you must meet the minimum age requirement in your jurisdiction and be located in a country where our services are permitted. We do not permit access from restricted jurisdictions. You must not use the platform if local law prohibits you from gambling. We reserve the right to refuse registration or to close accounts that do not meet eligibility requirements.

Acceptable platform use

Users must not attempt to manipulate games, use bots, exploit software bugs, or engage in collusion, chargebacks, or money laundering. Use of VPNs or IP-masking tools to bypass restrictions or gain promotional advantage is prohibited. We may take disciplinary action, including confiscation of winnings and account closure, where misuse or abuse is detected.

General bonus and promotion rules

Promotions and bonuses are subject to specific offer terms that override these general terms where applicable. Each promotion will state eligibility, any opt-in requirements, wagering rules, maximum bet limits during play, and how and when bonus funds expire. We reserve the right to change, cancel, or withhold promotions and to void bonus winnings where abuse or breach of promotion rules is suspected.

Deposits and withdrawals

Payments must be made from methods in the account holder’s name. We process deposits and withdrawals according to the available payment options shown in your cashier. Withdrawals may be subject to verification checks and processing times; we may return funds to the original payment method where possible. Withdrawal limits and minimums may apply and vary by method and jurisdiction.

Dispute resolution

If you have a complaint, contact our support team so we can attempt to resolve the matter. We aim to deal with disputes promptly and fairly. If an issue cannot be resolved through our support channels, you may consider any independent dispute resolution or legal remedies available in your jurisdiction.

Updates to terms and conditions

We may update these terms from time to time. Material changes will be published on the site and may be communicated to registered users. Continued use of the platform after publication of updated terms constitutes acceptance of those changes. It is your responsibility to review the terms periodically.