Data Privacy Policy
This Privacy Policy explains how Space collects, uses, stores and protects personal information when you use our services in Canada. We take your privacy seriously and aim to be clear about what we collect, why we collect it, and how you can manage your information. If you have questions, contact us at [email protected].
Types of data we collect
We collect a range of information to operate your account, process payments and keep our services secure. This includes personal data, technical data and transactional data.
Personal data
Personal data may include your full name, date of birth, email address, phone number, postal address, identity documents when required for verification, and payment details provided to fund or withdraw from your account. We only request information necessary to provide and secure your account.
Technical data
Technical data covers information about your device and connection such as IP address, browser type, device identifiers, operating system, and activity logs. This helps us maintain site performance, detect fraud, and improve security.
Transactional data
Transactional data includes account activity, deposits, withdrawals, bet and play history, customer support interactions and any correspondence related to disputes or investigations.
How we use your information
We use personal and technical data to create and manage your account, process payments, perform identity and age verification, comply with legal obligations, prevent fraud, investigate misuse, and provide customer support. Transactional data is used to maintain accurate records and to resolve disputes. We may also use anonymized or aggregated data for analysis and service improvement.
Data protection practices
We implement administrative, technical and physical safeguards designed to protect your information from unauthorized access, disclosure, alteration or destruction. Access to personal data is limited to employees and third parties who need it to perform services for us. While no system is completely secure, we regularly review and update our security measures.
Cookies and tracking technologies
We use cookies and similar technologies to remember preferences, measure site performance, and deliver relevant content. Third-party analytics and advertising partners may also place cookies. You can manage cookie settings through your browser or in-site controls where available. Disabling certain cookies may affect site functionality.
Information sharing and third parties
We may share personal data with service providers such as payment processors, identity verification and fraud-prevention firms, analytics providers, and customer support vendors. We also disclose information when required by law, to respond to legal requests, or to protect our rights and those of our users. Aggregated or anonymized data may be shared for business purposes.
User rights
If you are located in Canada you may have rights to access, correct, or delete personal information, to restrict processing, or to withdraw consent where applicable. You may also object to certain uses of your data and request portability of data you provided. To exercise your rights, contact [email protected]. We will respond in line with applicable legal requirements.
Access, correction and deletion
To request access, correction or deletion of your personal information, send a request to [email protected] and include enough detail for us to locate your account. We may ask for identity verification before acting on sensitive requests. Retention of some records may be required for legal, tax or security reasons.
Privacy policy updates
We may update this Privacy Policy to reflect changes in our practices or legal requirements. Material changes will be posted on our site and take effect when published. Continued use of our services after an update constitutes acceptance of the revised policy.